The Ugly Truth about Best Buy Refunds

Best Buy sucks and you shouldn’t shop there. This post starts out personal but gets to the interesting part very quickly, so please read on.

Today is my wife’s birthday. Being a good husband I decided to come up with a nice surprise. She was probably expecting something along the lines of a case/skin for her iPod Nano. In reality, I wanted to surprise her with a nice laptop. As you may remember from my previous posts, I bought a MacBook Pro for myself just a few weeks ago, so I wasn’t going to go crazy in terms of my budget. But I thought that an affordable laptop for browsing and writing would be an unexpected and very welcomed gift. What I didn’t know was that Best Buy was going to hijack my plans.

I bought an economical yet decently powerful Acer Aspire 5100 (15.4” CrystalBrite TFT LCD Display, AMD Turion 64 Mobile 2 GHz, 1 GB RAM, 160 GB 5400rpm) on Friday afternoon from the Best Buy at the Markville Mall in Markham, Ontario. I brought it home that night, checked that it was OK, booted it up, installed the OS and surfed for a while. Everything was all right, so I carefully stored it in a safe place for a couple of days. At this point my wife didn’t know anything about the laptop. Yesterday night while she was sleeping I started to set it up so that it would be ready for today’s birthday. I installed Firefox, Thunderbird, Open Office, etc… I started to use the laptop and it seemed all good, but after an hour or so I noticed that the light on the screen was uneven and it seemed a bit too flickery for my taste. I shut it down for 5 minutes, and then booted it up again. The problem appeared to be solved. Resolved or not, this left me with a bitter taste in my mouth. I left it idle on my desk, while the screen saver was running and I started reading a research paper on Haskell.

I didn’t even finish the paper, and my eye met the new laptop’s screen. I couldn’t believe what I was seeing. The screen had developed a black patch, typical of when crystal liquid leaks, at the top of a huge internal V shaped crack and many colored lines all over the place. I think my heart stopped for a second. Needless to say the laptop was on my desk, untouched the whole time and it was treated like a newborn baby. The external glossy glass was perfectly intact and didn’t have a single scratch or impact point. It didn’t even have a fingerprint on it, as I was very careful not to touch it (I wanted to present it as a gift, and as such I didn’t want it to have any signs of usage). I moved the mouse pointer, hoping with all my being that this was some kind of joke cooked up by a screen saver programmer, but obviously such was not the case. The Acer CrystalBrite TFT had just crashed in front of me.

I googled the problem a little and found some other people who related similar problems, and in every case they reported being told that “it’s not covered under warranty” by Acer. OK, I told myself, let’s not freak out, I’m going to Best Buy tomorrow morning and I’ll ask them to exchange the defective unit. I thought to myself, I’ll give the new unit to my wife as a gift, and I’ll setup stuff later on for her.

What Best Buy wants you to believe is that they easily exchange defective merchandise -no questions asked – within 14 days (or 30 days in some cases). The reality however is very different and leads me to conclude that Best Buy does indeed suck.
I bought this laptop two business days ago, and yet despite this, they told me immediately that they were not going to exchange it or give me a refund. “It’s customer abuse”, a clerk named Mohammed told me and there is no way that Acer or Best Buy is going to replace it. I argued with them for at least an hour and spoke with a bunch of people including Alex and George (a manager) at the Markville Mall Best Buy. I got nowhere!

They didn’t care. Let me rephrase that, they don’t give a shit that you just spent almost a thousand dollars on something that is defective. They don’t care that it’s obvious that there is no abuse whatsoever but rather that it’s a defective LCD which overheated or leaked on its own. They basically blamed me – the customer – for the problem and when I told them that I’ve worked with computers for many years and I know what I am saying, challenging them technically, they told me “we are not saying that you broke it”, but that doesn’t matter because they still told me that they were not going to replace it or fix it. Then I asked them, what if the unit was like this out of the box? They would still not replace it in such instances. So at that point I got quite upset at them and told them politely but firmly that their customer service was horrible and that they are deceiving their customers (there was a civil action lawsuit against them in the States for similar practices and situations). I bought from Best Buy because the price was right and because I though that if I were to run into trouble, I would be able to easily replace or get the unit fixed.

Best Buy claims “Easy Returns” but it turns out that their actual policy is to try in any way to blame the customer for defected products, in order not to have to exchange or refund the defective units. While I was standing in there, there was a guy who was literally harassed by one of the clerks (Shane?) because he bought a defective GPS unit and the clerk was like (paraphrasing) “tell me the truth, you dropped it, didn’t you?”.
I was in shock over this scam operation. The guy was luckier than I was, probably because the cost of that GPS was rather minimal, so they eventually gave him a refund after a little bit of a struggle on his part.

So let me get this straight, if Best Buy is not able to prove or reasonably show any factor that would indicate that I did anything wrong, they will still condemn me for the manufacture’s defect, by not replacing a defective computer that cost me $800. It’s like the Patriot Act of consumer warranties.

After struggling for a long time while standing in their customer service area, I was finally able to convince one of the managers to have the notebook inspected at the Best Buy depot where they will evaluate whether or not the customer is guilty of misuse. Guess what, they already made it clear that my chances of getting it replaced or fixed for free, are extremely slim. And guess what else, they are going to give me a call about this in 3 weeks. Yes, the birthday was today, goodbye surprise.

In 3 or more weeks someone from Best Buy is going to give me a call and it’s pretty much guaranteed that they are going to tell me that it’s my fault and that I should suck it up. They will most likely tell me that I can get it fixed by them for hundreds of dollars or collect it in its still broken state from the store. So after a minimum of three weeks time and no further ahead that I am today, I will end up contacting Acer, who’ll probably take the laptop for another month or so before telling me that I’ve to pay X amount of dollars to get it fixed, because they don’t cover problems like this. I will get my laptop back in 2 to 3 months time if I’m lucky, it’ll still be broken and I’ll have to decide if a third party provider could replace the screen for me for a reasonable amount (around $400 according to a quick Google search).

If I don’t get a replacement after the initial three weeks, I’m going to forward a complaint to both Consumer Affairs and the Better Business Bureau.

What Best Buy doesn’t understand is that Internet has a lot of power. Guess what Best Buy, you ruined my wife’s birthday and you’re most likely to going to end up ripping me off for $800, but this is going to cost you much more money than that in the end.
Because I bet many readers won’t consider buying their next laptop from you after reading this “horror story”. Best Buy sucks and they deceive their customers. Do yourself a favor and shop elsewhere (Dell may be a good alternative).

On a side note, it may be just a rare defective unit, so at this point I don’t feel like saying “Acer sucks”, but please be warned about their possible QA issues and the fact that they won’t fix the laptop for free, if something similar happens to you.

How can you help

If you feel that this is unfair and wish to do something about it, you can contribute in several ways. Firstly, you can leverage the power of the social Web by promoting this story on sites like Reddit and Digg. You can spread the word then with your family, friends and colleagues. Link to this page or send a link to your contacts, and feel free to contact Best Buy to let them know what you think about this.

Update (July 12, 2007)

  • I realized that the ‘emotional bolding’ was very annoying, I’ve removed it. Also, this post may appear a tad whiny, but put yourself in my shoes and realize why I’m pissed off.
  • I’ve inquired with my credit card company (in Europe). They told me very clearly that there is nothing they can or will do to help. Last time I had to dispute a charge on my Canadian credit card, they did it without thinking about it twice. So your experience in North America may not hold true for a European card.
  • Insulting comments (from trolls) have been and will be removed.
  • Some people suggested that I bring it to another store. This is a good idea I think, but unfortunately the laptop is already been held by Best Buy somewhere in Canada for the “three week evaluation” (that I described in the article). Funny, isn’t it, how three weeks is just enough time for them to tell me that it will be too late for a refund or replacement then.
  • I’ve contacted Consumerist.com and they will hopefully pick up this story published this story.
  • We have been on the frontpage of Reddit almost all day long. If you can digg this story as well to help spread the word further.
  • You can (politely) express your disagreement with the way they handled this here. Just make sure to link to this story in your message.
  • Arguing that it’s my fault for not buying my wife a $2500 Mac, or for shopping at Best Buy is just pointless and stupid. Please refrain from using the comment section for things like this. That’s not the point of this post. The point is to raise awareness about how Best Buy deals with defective units and, possibly, to make them realize that saving a few hundred dollars on their part, while obtaining a lot of bad publicity from this post, is just not worth it.
  • I wrote an email to the CEO of Geek Squad (thanks Consumerist for the tip).

Update (July 13, 2007)

  • More than 13,000 21,000 people have read this article so far.
  • I’ve not heard back from Best Buy or Geek Squad yet, so I emailed several Best Buy executives including the CEO and the Founder, thereby giving them the opportunity to make things right.

Update (July 16, 2007)

  • This article has become very popular on StumbleUpon, welcome guys, and thanks for showing your solidarity.
  • To date, this article has now been read by more than 30,000 people.
  • I’m in contact with a few people from the media who are considering running my story if a positive outcome is not reached. In this way my story will be heard outside through the mainstream media.
  • Today for the first time I’ve been contacted by email and phone by the Best Buy headquarters in Canada. Here is the email that I received a couple of hours ago.

First Email from Best Buy:


Dear Antonio,

I am writing to you to advise that we have received a copy of your recent blog regarding your Acer laptop. We are currently investigating your case and have asked that the diagnosis be expedited.If you could reply to this email with a contact phone number I will phone you once the diagnosis is completed. If you prefer email communication my direct email is [omitted].

Sincerely,
[omitted].


  • I’ll keep you posted in regards to any updates about this situation.

Update (July 19, 2007)

  • At this point, the laptop has been evaluated by Best Buy technicians and I will be informed about the outcome of their findings tomorrow, by their Senior Customer Support Consultant (for Canada). Incidentally, tomorrow will be precisely 14 days since I purchased the laptop.

Update (July 22, 2007)

  • On Friday I received a phone call from Best Buy, informing me about their decision. I asked them to put it down in writing in order to help me decide what to do. I believe it is an unsatisfactory answer and I’ve neither accepted nor refused their terms yet. What I know is that I spent way too much time on this issue, and I’m going to make my decision very soon.
  • Here is the text of their email:

    Hi Antonio,
    The total cost of the repair, is $525.56 which includes the part, labor and taxes. The portion you are being asked to cover is $262.50. Out of customer service Best Buy will cover the remaining $263.06. If you agree to the repair, we can expedite the repair and have the unit shipped back to you within a week, dependant on the arrival of the part.

    As I mentioned in our conversation, the laptop engineer from Acer advised that out of the 70, 000 units they have shipped throughout Canada they have not received any reports of an LCD screen cracking on its own. If the LCD screen fails due to a defect, the screen would be covered for 90 days, however if the screen cracked and was deemed physical damage you would be responsible for the cost of the repair.

    Should you have any further questions please do not hesitate to ask.

    Sincerely,
    Sheryl Ross
    Senior Customer Support Consultant
    Best Buy Canada CHQ


  • Thus far I’ve remained largely neutral about Acer. But from Best Buy’s answer it is clear that Acer is just as guilty of not backing up their own products. At this point, not only should you avoid Best Buy altogether, but I strongly recommend that you do not purchase Acer laptops either.
  • A commenter pointed out how, for Canadian readers, shopping at Future Shop is not a solution. in fact Best Buy owns Future Shop.
  • It looks like we are about to hit the front page of Digg. Please digg this in order to spread the word further.

Updated (July 24, 2007)

  • This article has been on the front page of Digg and it currently has 2440 diggs. My sincere thanks to those who dugg this story. If you are curious, the article has now been read by more than 100,000 people all over the world.
  • Best Buy has finally decided to pay for the cost of the repairs.

    I’ve written a follow up article called “The end of my Best Buy saga” and I invite you to read it and if you care to digg it and reddit it. In fact, I believe it is fair for the outcome of this story to be heard like the initial consumer warning was.

Updated (September 1, 2007)

  • The laptop is finally back, with a brand new screen:
    My wife's laptop is finally back
  • Thank you again everyone, and if you wish you can keep in contact by subscribing to my feed.

Get more stuff like this

Subscribe to my mailing list to receive similar updates about programming.

Thank you for subscribing. Please check your email to confirm your subscription.

Something went wrong.

358 Comments

  1. DellGuy July 11, 2007
  2. mind July 11, 2007
  3. Antonio Cangiano July 11, 2007
  4. nicole July 11, 2007
  5. Scott July 11, 2007
  6. Sandy July 11, 2007
  7. Antonio Cangiano July 11, 2007
  8. smithers July 11, 2007
  9. Paul Johnson July 11, 2007
  10. sfarmstrong July 11, 2007
  11. sfarmstrong July 11, 2007
  12. Matt July 11, 2007
  13. Paul July 11, 2007
  14. The Geek July 11, 2007
  15. ben July 11, 2007
  16. Best Buy Boycotter July 11, 2007
  17. Jim July 11, 2007
  18. Kevin July 11, 2007
  19. someguy July 11, 2007
  20. null July 11, 2007
  21. Go here July 11, 2007
  22. chorlick July 11, 2007
  23. T.Mj. July 11, 2007
  24. Denise July 11, 2007
  25. Yolounda July 11, 2007
  26. Andrew Ferguson July 11, 2007
  27. John Rockman July 11, 2007
  28. Pablo July 11, 2007
  29. Scott July 11, 2007
  30. Azar July 11, 2007
  31. Jude Cooper July 11, 2007
  32. Vic July 11, 2007
  33. Mike July 11, 2007
  34. Clay July 11, 2007
  35. Tom July 11, 2007
  36. Steve July 11, 2007
  37. Ben Popken July 11, 2007
  38. null July 11, 2007
  39. angeles July 11, 2007
  40. Antonio Cangiano July 11, 2007
  41. sigfpe July 11, 2007
  42. Trg5363 July 11, 2007
  43. Ian July 11, 2007
  44. Stan July 11, 2007
  45. Oscar July 12, 2007
  46. fs04 July 12, 2007
  47. Emad July 12, 2007
  48. The Terryman July 12, 2007
  49. Tom Jones July 12, 2007
  50. Ela July 12, 2007
  51. chaochou2 July 12, 2007
  52. slymaple July 12, 2007
  53. Icepak July 12, 2007
  54. Jane July 12, 2007
  55. general975 July 13, 2007
  56. rust July 13, 2007
  57. Sarah July 13, 2007
  58. Sabra July 13, 2007
  59. Employee No Name July 13, 2007
  60. Meredith July 13, 2007
  61. Best Buy July 13, 2007
  62. John July 13, 2007
  63. Matt Jones July 13, 2007
  64. Antonio Cangiano July 13, 2007
  65. shilohin July 13, 2007
  66. Agreed July 14, 2007
  67. Tyler July 14, 2007
  68. Phoosh July 14, 2007
  69. Antonio Cangiano July 14, 2007
  70. Egon July 14, 2007
  71. Lora July 14, 2007
  72. Anthony July 14, 2007
  73. Eric July 14, 2007
  74. Jim July 14, 2007
  75. Tyler July 14, 2007
  76. nitabean July 14, 2007
  77. ding July 14, 2007
  78. Eric July 14, 2007
  79. www.getnoticedfirst.com July 14, 2007
  80. fooz1212@yahoo.com July 14, 2007
  81. Unknown July 14, 2007
  82. thrifty July 15, 2007
  83. kmuzu July 15, 2007
  84. fireangel02 July 15, 2007
  85. BurnedByBestBuyToo July 15, 2007
  86. Diego July 15, 2007
  87. azar July 15, 2007
  88. BobbyBGoode July 15, 2007
  89. Kevin July 15, 2007
  90. Joey July 16, 2007
  91. JohnW July 16, 2007
  92. jsolisre July 16, 2007
  93. Lynn July 17, 2007
  94. AJ July 17, 2007
  95. T July 17, 2007
  96. jkillah1 July 18, 2007
  97. jkillah1 July 18, 2007
  98. Sean July 18, 2007
  99. Amanda July 18, 2007
  100. Daniel July 18, 2007
  101. Tim July 18, 2007
  102. tom July 18, 2007
  103. Kyle July 18, 2007
  104. mikemos July 19, 2007
  105. Sandie July 19, 2007
  106. Sandie July 19, 2007
  107. Jerry July 20, 2007
  108. NameWithheld July 20, 2007
  109. webfreak July 20, 2007
  110. Chronologic July 20, 2007
  111. bdb July 20, 2007
  112. Buck July 20, 2007
  113. momysmonster July 21, 2007
  114. Pete July 21, 2007
  115. Allan July 21, 2007
  116. William July 21, 2007
  117. Cam July 21, 2007
  118. C8E July 21, 2007
  119. GHBoom July 21, 2007
  120. tkuhnle July 22, 2007
  121. khat baker July 22, 2007
  122. Brent July 22, 2007
  123. Anna July 22, 2007
  124. MonKee July 22, 2007
  125. Mark B July 22, 2007
  126. Alex July 22, 2007
  127. Antonio Cangiano July 22, 2007
  128. dan July 23, 2007
  129. Joel July 23, 2007
  130. jared July 23, 2007
  131. soft_guy July 23, 2007
  132. Anonymous July 23, 2007
  133. Equalizer July 23, 2007
  134. Kyle July 23, 2007
  135. Valentin Baca July 23, 2007
  136. Moose July 23, 2007
  137. Robert July 23, 2007
  138. Bob C July 23, 2007
  139. John McDonald July 23, 2007
  140. nhat July 23, 2007
  141. Josh July 23, 2007
  142. John July 23, 2007
  143. Richard Peterson July 23, 2007
  144. Chris July 23, 2007
  145. Scott C July 23, 2007
  146. Rooster July 23, 2007
  147. ex employee July 23, 2007
  148. GS-Employee July 23, 2007
  149. memobug July 23, 2007
  150. Daniel July 23, 2007
  151. unlazyfree July 23, 2007
  152. josh July 23, 2007
  153. Joel2 July 23, 2007
  154. heafers July 23, 2007
  155. Jerrad Hermann July 23, 2007
  156. scott July 23, 2007
  157. ldlkdjflkdjf July 23, 2007
  158. John July 23, 2007
  159. Atash July 23, 2007
  160. Crusis July 23, 2007
  161. sisyphus July 23, 2007
  162. Hector July 23, 2007
  163. Kyle July 23, 2007
  164. Charley July 23, 2007
  165. Brandon July 23, 2007
  166. Crystal July 23, 2007
  167. Joanne July 23, 2007
  168. Deven Verma July 23, 2007
  169. Joanne July 23, 2007
  170. Josh July 23, 2007
  171. Chris Taylor July 23, 2007
  172. BestBuy Woes July 23, 2007
  173. Stephan July 23, 2007
  174. Suzzy July 23, 2007
  175. jason July 23, 2007
  176. Jim July 23, 2007
  177. Dirk Belligerent July 23, 2007
  178. Mitch July 23, 2007
  179. Kenny July 23, 2007
  180. Stuart July 23, 2007
  181. mike July 23, 2007
  182. Kenny July 23, 2007
  183. Michael Tighe July 23, 2007
  184. FSD July 23, 2007
  185. Chris Roberts July 23, 2007
  186. Casey July 23, 2007
  187. Chris July 23, 2007
  188. uknown July 23, 2007
  189. Brandon July 23, 2007
  190. Pingback: ?? » ????? Best Buy ??? July 23, 2007
  191. Samat On July 23, 2007
  192. Brian July 23, 2007
  193. FSD July 23, 2007
  194. andhapp July 23, 2007
  195. the law July 23, 2007
  196. Mr Auto Parts July 23, 2007
  197. OTM July 23, 2007
  198. John July 23, 2007
  199. James July 23, 2007
  200. Jon Johns July 23, 2007
  201. Jason July 23, 2007
  202. Daniel July 23, 2007
  203. Mike July 23, 2007
  204. John July 23, 2007
  205. mnwitten July 23, 2007
  206. Former Bestbuy July 23, 2007
  207. doug July 23, 2007
  208. Bill July 23, 2007
  209. 3.11. July 23, 2007
  210. Nathan July 23, 2007
  211. Raoul July 23, 2007
  212. Norman July 23, 2007
  213. Jonesy July 23, 2007
  214. JT July 23, 2007
  215. Travis Williams July 23, 2007
  216. Richard July 23, 2007
  217. Angel July 23, 2007
  218. DoMifer July 23, 2007
  219. Moreno July 23, 2007
  220. Jim July 23, 2007
  221. Jason July 23, 2007
  222. Jono80 July 23, 2007
  223. Don July 23, 2007
  224. steve July 23, 2007
  225. MarrowMan July 23, 2007
  226. Matt G July 23, 2007
  227. Sean July 23, 2007
  228. Chase July 23, 2007
  229. Matthew Clapp July 23, 2007
  230. Eric July 23, 2007
  231. brian July 23, 2007
  232. aclark July 23, 2007
  233. Brent Copeland July 23, 2007
  234. Frank July 23, 2007
  235. rowell July 23, 2007
  236. Steven July 23, 2007
  237. Alex July 23, 2007
  238. Perpetual July 23, 2007
  239. acer sux July 23, 2007
  240. Jayson Barclay July 23, 2007
  241. JT July 23, 2007
  242. carlos July 23, 2007
  243. Chris July 23, 2007
  244. AD July 23, 2007
  245. nbuskirk July 23, 2007
  246. Paula July 23, 2007
  247. Mister Rider July 23, 2007
  248. Dan July 23, 2007
  249. Sigh July 23, 2007
  250. Jonathan Carron July 23, 2007
  251. braves1914 July 23, 2007
  252. Jazz July 23, 2007
  253. Best Buy Employee July 23, 2007
  254. cooltaj July 23, 2007
  255. morry July 23, 2007
  256. Shawn July 23, 2007
  257. ANdrew July 23, 2007
  258. larry July 23, 2007
  259. Chris July 23, 2007
  260. Blah July 23, 2007
  261. joshoz July 23, 2007
  262. Rachel July 23, 2007
  263. Daniel July 23, 2007
  264. BBBlues July 23, 2007
  265. Ryan July 23, 2007
  266. Omer July 23, 2007
  267. Henry Suwinsky July 23, 2007
  268. Pat July 23, 2007
  269. Sharra July 23, 2007
  270. SS July 23, 2007
  271. stewwy July 23, 2007
  272. Sharra July 23, 2007
  273. Natasha July 23, 2007
  274. Jesse July 23, 2007
  275. Drizo July 23, 2007
  276. Kevin July 23, 2007
  277. JobSecurity July 23, 2007
  278. me July 23, 2007
  279. Jessica July 23, 2007
  280. michael July 23, 2007
  281. D. B July 23, 2007
  282. JoeyJoeJoe July 23, 2007
  283. John Dole July 23, 2007
  284. Keith July 23, 2007
  285. Dave July 23, 2007
  286. Tristan O'Tierney July 23, 2007
  287. lostcny July 23, 2007
  288. A July 23, 2007
  289. WKD July 23, 2007
  290. Mike Rossi July 23, 2007
  291. Yours Truly July 23, 2007
  292. redxiii July 23, 2007
  293. kelly July 23, 2007
  294. rt July 23, 2007
  295. Aaron R. July 23, 2007
  296. Mike July 23, 2007
  297. Ean Bowman July 23, 2007
  298. Pat July 23, 2007
  299. Andrew C. July 23, 2007
  300. thehitokiri July 23, 2007
  301. YouTube July 23, 2007
  302. TAZ July 23, 2007
  303. roberto July 23, 2007
  304. Shrike July 23, 2007
  305. AcerDude July 23, 2007
  306. Pingback: MarketingBlurb July 23, 2007
  307. Jason July 23, 2007
  308. Jace July 23, 2007
  309. Moral July 23, 2007
  310. George July 23, 2007
  311. Joseph July 23, 2007
  312. AD July 23, 2007
  313. roundy July 23, 2007
  314. Sonny July 23, 2007
  315. Crap Buy sucks! July 24, 2007
  316. Matt July 24, 2007
  317. FormerBBYTechy July 24, 2007
  318. Chris July 24, 2007
  319. greyspace July 24, 2007
  320. Alisha July 24, 2007
  321. David July 24, 2007
  322. Pingback: something long overdue. July 24, 2007
  323. Michelle July 24, 2007
  324. Rick July 24, 2007
  325. Amy Rabinovitz July 24, 2007
  326. Paula July 24, 2007
  327. Jon July 24, 2007
  328. Pingback: The end of my Best Buy saga July 24, 2007
  329. roundy July 24, 2007
  330. Ibs July 24, 2007
  331. MTH July 24, 2007
  332. Bill Mullins July 25, 2007
  333. JimBeam July 26, 2007
  334. Natalie Valine July 26, 2007
  335. randy phillips July 26, 2007
  336. Bo Wiler July 26, 2007
  337. Alex July 26, 2007
  338. Ryan Tang July 26, 2007
  339. Edwin July 27, 2007
  340. John Scott July 27, 2007
  341. Mike July 27, 2007
  342. Agent M July 30, 2007
  343. vin August 5, 2007
  344. Sunny August 10, 2007
  345. Monti August 10, 2007
  346. Chris August 14, 2007
  347. janice August 16, 2007
  348. Mike August 23, 2007
  349. Rick August 23, 2007
  350. Andrea Beck August 24, 2007
  351. ZenWarrior August 29, 2007
  352. Julio August 31, 2007
  353. Shawn September 4, 2007
  354. Shawn September 4, 2007
  355. Shawn September 12, 2007
  356. C-E-O September 14, 2007
  357. doris November 22, 2007
  358. Vikas Khanna November 27, 2007
  359. Jason December 2, 2007
  360. NoLongerBustBuyCustomer December 5, 2007