I’m glad to inform you that we’ve made it. Best Buy’s VP for Canada has reviewed my case and decided to replace the defective LCD screen free of charge. I should get my laptop back fixed in a week or so. Sure, it’s not like getting my money back or getting a completely new machine, but considering the initial hostility which I received, I’m glad that in the end, I will be able to have a working laptop for the price that I paid for it initially, just as I expected to a little over two weeks ago. So for the moment, and barring any unexpected developments, I’m considering this case closed and am moving on with my life. If you wish you can subscribe to my blog in order to stay in the loop though.
I thank everyone who supported and encouraged this just cause, and who understood that sometimes it is necessary to stand on principle in order to obtain what you are rightfully due. I’ve wasted a lot of time on this issue, felt frustration, and I wished I’d never had to deal with all this. I’m not a person who likes to complain, I don’t whine, but the feeling of being unjustly treated is what motivated me to make my story public. I rarely break anything, but if I do, I take full responsibility and pay for it. Yet here it simply wasn’t the case though, it was not a matter of me damaging the laptop, but rather that it was defective from the get-go. I was brought up to believe in honesty and as such I live my life.
To those who politely expressed disapproval over my complaint, I want to express my appreciation to you for pointing out in a civilized manner, a different perspective and I invite you to reflect about the possibility that you may be expecting too little from the places where you spend your money. I can’t help but wonder if this is the same mind-frame that led Americans to lose many of their civil rights, silently accepting unjust abuses from those in positions of greater power.
And finally, to those who insulted or vulgarly showed their lack of intelligence, I pity you and only wish to remind you that you are the cancer which affects the blogsphere and online discussions. The Internet is better off without individuals like you.
To everyone else, my sincere thanks again. I really appreciate your willingness to help and I think that the power of the Internet was clearly shown this time. To those in similar situations, I encourage you to stand up and let your voice be heard. Don’t let your rights be violated, as long as you’re honest and in good faith, chances are you will succeed.